Combining the best elements of a top-of-the-line VoIP system with the interface and support from your CRM provides a cross-channel platform to unite data, context and conversation. It is one of the best ways to streamline sales and support process, and will likely result in a boost of productivity, revenue, and overall effectiveness.
VoIP CRM Integration: Your Data and Voice in One Place
Better Customer Engagement
Your agents can easily anticipate a customer’s needs in real-time with your customer profile auto comes up upon an incoming call.
Real Time Calling Data
VoIP CRM integrations take care of call logging in real-time, ensuring all customer call information is easily accessible when needed.
Increased Efficiency
Auto creates new contacts with unknown incoming calls and easily add follow-up notes to customer profile without extra searching works.
Better Management
Staff performance can be easily tracked by constant and accurate call logging through the CRM and provides strategic insights.
Greater ROI
Generate better returns with better allocation of resources, reduced ineffective man-hours, and improved customer satisfaction.